Final Fantasy XIV Heavensward FAQ

My Early Access key is appearing as invalid. 

Please make sure you are activating your key in the Mogstation under the "Pre-order key" tab as it will appear invalid in the wrong redemption page. 



Please note

  • As mentioned below in more detail, this DLC key will not work on any FFXIV versions purchase from Steam. This information is on displayed on our product page.
  • You will require the base game activated on your account to activate this product, please check you are signed in on the correct account.
  • Your account may require an active subscription in order to activate this key.

I have a Steam version of Final Fantasy XIV A Realm Reborn, is Heavensward compatible with my base game?

No, The registration code included in our version is not compatible with the Steam version of Final Fantasy XIV: A Realm Reborn.

To play on Steam, please buy the Steam version of the game once it becomes available.

I have an NA Square Enix account and I'm purchasing from the EU, will my game code work in my SE account?

No, you will need an NA key to activate in an NA SE account. We provide keys based on your regional location. If you are situated in the EU or other regions grouped with the EU key class, you will receive an EU key. If you would like an NA key you will need to find an NA retailer willing to provide you with an NA key. This also Applies to NA users wanting an EU account key.

I have an Early Access key but where can I activate it?

Depending on your SE Account region please pick the following links to register your Heavensward key*

*Activation of key may require an active subscription of the game
*Base game required to activate key

When is the early access period for Final Fantasy XIV: Heavensward?

Early access will start on June 19th, 2015 and last until June 22nd, 2015.


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